Phone: 1-(888) - 268 - 7521 | 5570 general Washington dr. Alexandria va 22312

Customer Service

 

*Please note**We are on Online furniture store, Most items are not available for Viewing in the outlet store. We have a lot of our Mid Century Modern Pieces available to see.
 
ModernContempo Outlet Store
5570 general Washington dr. Alexandria va 22312
1 888 268 7521

STORE HOURS:
Sunday - 12am - 5pm EST
Monday - Friday 11am - 7pm EST
Saturday  - 11am - 7pm EST
Holidays - Please call us for times
 
Shipping & Delivery
 

Q: What does shipping cost?
A: ModernContempo offers free curbside delivery on all items shipping within the Contigous 48 States, with the some exceptions. These exceptions will be noted as such with an "Oversize Surcharge" on their product pages. Inside delivery is an available option during checkout, and will incur additional fees.

Any additional services such as "liftgate", "inside delivery", "re-delivery / reconsignment" and "warehousing or stocking fees", which are charged by the shipping company(s), will be the customer's responsibility; ModernContempo cannot take responsibility for any charges that incur as a result of additionally requested freight services.

Please note: International orders are subject to additional shipping charges based on the size and weight of the item and the delivery location. For overseas shipping, please contact us via info@moderncontempo.comor call us at 1 888 268 7521 for an international rate quote.

Q: Will the carrier bring my item(s) into my home?
A:
ModernContempo offers "Inside Delivery" as a shipping option on all items. This option is available during checkout at an additional cost. This service includes delivery inside your house, apartment or place of business (including two flights of stairs), removal of packaging and up to 15 minutes of setup. Additional labor may be subject to additional charges.


Q: When will I receive my purchase?
A:
If the item(s) you wish to purchase are in stock, you should receive them within one-two weeks, unless an expedited shipping method has been established. However, ModernContempo offers a wide array of items, many of which are subject to longer lead times and limited stock. We do our absolute best to ensure that the delivery times listed on each and every product page are accurate and up-to-date. If you'd like to place an order but would like to verify stock and / or lead times, please feel free to call us toll free at: 1 888268 7521.


Q: What if my order arrives damaged?
A:
Every shipment is insured in the unlikely event that damage occurs during transit to your shipping location. While cases are extremely rare, damages do happen once in a while. We request that you inspect your item(s) upon delivery. If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse delivery and contact us immediately for a replacement. For LTL deliveries i.e. Yellow Freight, Con-Way, Road-Runner, etc., print "Damaged Upon Arrival" where you sign for the items and refuse delivery. After delivery is refused, we will file a claim and send you a replacement product. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier. For damages unnoticed at the time of delivery, we require that you send us photographs via email within 48 hours, so that we can address and correct the situation. We will send out a new product or replacement part at our discretion. If your item arrives damaged and you do not wish to receive a replacement part or new item you will be responsible for returning the item and a 10% handling fee.

Q: What if I'm unavailable to receive my order?
A:
Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be rerouted back to the manufacturer, thus incurring fees for re-shipment of your order.

Q: Do you ship overseas?
A: Yes. Almost all of our products can be shipped anywhere in the world. We can ship via ocean freight and air freight, both of which have their advantages. If you live overseas and would like to place an order, please email us for a shipping rate quote with the following information:

  1) The item(s) and quantity you require
2) The full address of where the item(s) will be shipped (include street address, city, postal code and country)
3) Please verify whether the address is a residential or commercial address
4) Please specify preferred method(s) of shipping:
 
a) Ocean Freight - Door to Sea Port
b) Ocean Freight - Door to Door
c) Air Freight - Door to Airport
d) Air Freight - Door to Door


Q: How can I track my order?
A:
We are always happy to track your order for you. To track your order, Please email us at info@moderncontempo.com or sign into your account and track your order.

 
*In all cases the shipper will not hook up any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.
Privacy & Security
At ModernContempo, we protect your personal information. ModernContempo owns information collected on this site and will never sell or rent this information. We will not share it in ways different from what is described in this statement unless you authorize us to do so.
 
Cookies and IP Addresses
ModernContempo is firmly committed to our customers' privacy. Like many sites, we use your IP address to help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify you and your shopping cart and gather general demographic information. We use cookies to keep track of your shopping cart and for other purposes like personalizing the site. Cookies are a small piece of information stored by your internet browser to your computer's hard drive. Your browser is usually set up to initially accept cookies. If you set your browser to reject cookies, the site will not be able to recognize your cart, your account, or any personalization. We do not and cannot use cookies to gather your confidential information that may be stored on your hard drive. AllModern also uses web beacons as a means to deliver us cookies in order to determine whether and how many times our web pages have been browsed. Third Party advertisers also help us display tailored content to our customers and serve ads on our behalf. These advertisers may also utilize cookies and/or web beacons to measure effectiveness, efficiencies, etc. of the sites.
External Links
This site contains links to other websites. ModernContempo is not responsible for the privacy practices or the content of other sites.
 
Your Personal Information
Our site uses forms for you to request information, products and services. We collect your contact information, including, but not limited to, addresses, email addresses, phone numbers, and financial information. Collected information is used for the benefit of ModernContempo to send information to customers about orders, to fulfill orders, to process and collect payments, to send promotional marketing material about our company and partners, and to contact customers about orders when necessary. Demographic and profile data is also collected at our sites. We use this data to tailor your experiences at our sites, to show you content that we think you might be interested in, and to display the content according to your preferences.
 
Third-Party Service Providers
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, providing marketing assistance such as tailoring content on our sites and serving ads on our behalf, providing search results and links, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Customer information is considered to be an asset of ModernContempo and as such may be transferred to another company as part of an acquisition of ModernContempo. Security Information This Website takes every precaution to protect our users' information. When you send sensitive information (such as your credit card number) to us via our order form, that information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on such an SSL-protected page, a picture of a closed lock appears at the bottom or top of some Web browsers. At other times this lock appears open. Another way to tell if you are on a secure page is to look at the address or URL of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with https:// instead of http://. If you have any questions about security at our Website, please email us.
Legal Disclaimer
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or to comply with a legal process served on our Website.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE ("Terms of Use") CAREFULLY BEFORE USING THIS WEBSITE (the "Site"). These Terms of Use govern your use of the Site, and by using the Site, you agree to the Terms of Use. If you do not agree to these Terms of Use, you may not use this Site. AllModern LLC ("AllModern") reserves the right, at any time, to modify, alter, or update these Terms of Use. By using the Site and thereby accepting the Terms of Use, you agree to be bound by such modifications, alterations, or updates of the Terms of Use.  
General
The information contained in the Site, including but not limited to the Terms of Use that govern the use of the Site, is subject to change without notice. Your use of the Site following any such change constitutes your agreement to follow and be bound by the Terms of Use as changed.
Intellectual Property Rights
All of the content, arrangement and layout of the Site, including but not limited to, any trademarks, service marks, product names, package designs, text, art work, graphics, images, buttons, screenshots, music, digitally downloadable files, and other content or copyrightable material, and the compilation of the foregoing (collectively, the "Content") are the sole and exclusive property of ModernContempo.  All other trademarks, product names and company names or logos used on the Site are the property of their respective owners. Any use of the Content or ModernContempo Marks - without the prior written permission of ModernContempo- is strictly prohibited and may violate civil or criminal laws, including but not limited to, copyright laws, trademark laws, and the laws of privacy and publicity.
 
User-Generated Content
The Site may now or in the future permit the submission of content such as comments and product reviews ("User Content") by you and other users and the hosting, sharing and/or publishing of such User Content. You agree and acknowledge that without regard to whether such content is published, ModernContempo does not guarantee any confidentiality with respect to any such submissions.

You shall be solely responsible for your own User Content and the consequences of posting or publishing them. You represent and warrant that: (i) your User Content does not violate any copyright, trademark, trade secret, patent or other intellectual property right, or any right of privacy or publicity of any third party, or any applicable law, rule or regulation, or any of the Posting Rules; (ii) you own or have the necessary licenses, rights, consents, and permissions to use and authorize ModernContempo to post, publish, reproduce, display and otherwise exercise all rights in your User Content, including, but not limited to, the written consent, release, and/or permission of each and every identifiable individual person featured or referenced in the User Content to use their name, voice, likeness or any other applicable personal rights of any kind.

ModernContempo takes no responsibility and assumes no liability for any User Content posted or otherwise submitted to us. Any material, information or idea you submit or post on the Site will be considered non-confidential and non-proprietary. ModernContempo may publish or otherwise use your name and User Content for any purpose whatsoever without your consent.

As between you and
ModernContempo, you shall retain all of your ownership rights in and to your User Content. However, by submitting User Content to ModernContempo, you hereby grant ModernContempo a perpetual, worldwide, non-exclusive, irrevocable, royalty-free, sublicensable (through multiple tiers) and transferable license to use, reproduce, distribute, edit, modify, translate, reformat, prepare derivative works based upon, display publicly, perform publicly and otherwise exploit (including but not limited to over the Internet, broadcast television or any other uses or media) your User Content, in whole or in part, including future rights that ModernContempo (or its successor) may otherwise become entitled to that do not yet exist, as well as new uses, media, means and forms of exploitation throughout the universe exploiting current or future technology yet to be developed to the maximum extent permitted by applicable law. You also hereby grant each user of the Site a non-exclusive license to access your User Content through the Site, and to use, access, watch, reproduce, distribute, transmit, forward, display and perform such User Content in whole or in part, to the extent permitted by the Site under these Terms of Use. ModernContempo will have the right to refuse, remove or delete any User Content that it reasonably considers to violate these Terms of Use or to otherwise be illegal or objectionable.
Acceptable Use Policy
With respect to any submitted User Content, you agree not to: (i) submit any content that is copyrighted, protected by trade secret or otherwise subject to any third party intellectual property rights or proprietary rights, including any privacy and publicity rights, unless you are the owner of such rights or have permission from the rightful owner of such rights to post such content and to grant
ModernContempo all of the license rights and other rights granted herein; (ii) upload, post, e-mail or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; (iii) use the Site to harm minors in any way; (iv) impersonate any person or entity, including but not limited to, a representative ofModernContempo , or falsely state or otherwise misrepresent your affiliation with a person or entity; (v) forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted to or through the Site; (vi) upload, post, e-mail or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail", "spam", "chain letters", "pyramid schemes" or any other form of solicitation; (vii) upload, post, e-mail or otherwise transmit any content that contains computer viruses or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; (viii) intentionally or unintentionally violate any applicable local, state, national or international law, including but not limited to, regulations promulgated by the U.S. Securities and Exchange Commission, any rules of any national or other securities exchange, including, without limitation, the New York Stock Exchange, the American Stock Exchange or NASDAQ, and any regulations having the force of law; and (ix) collect or store personal data about other users.

You will not use the Site or any of the information contained on the Site in any way that is unlawful or harms
ModernContempo or any user ofModernContempo. You may not use the Site in any manner that could overburden, or impair any website owned or operated by ModernContempo (or the networks or systems connected to any such websites). You may not use any device, software or instrumentality to interfere with the proper working of the Site or disobey any requirements, procedures, policies or regulations of networks connected to the Site. You shall not violate or attempt to violate the security of the Site. Violations of system or network security may result in civil or criminal liability. ModernContempo reserves the right to investigate occurrences which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who have participated in such violations.

ModernContempo does not endorse any User Content or any opinion, recommendation, or advice expressed therein, and AllModern expressly disclaims any and all liability in connection with User Content.ModernContempo  reserves the right, at its sole discretion, but is not obligated, to monitor any and all User Content, messages, postings, or other content sent to the Site, and reserves the right to remove, modify, delete or to refuse to post any User Content or anything else that ModernContempo in its sole discretion views to be in violation of these Posting Rules, the law, or is otherwise inappropriate. ModernContempo may also terminate a user's access or account for uploading material in violation of these posting rules or the terms at any time, without prior notice and at its sole discretion. In addition, you agree that you will not email any of your User Content or links to your User Content to individuals with whom you are not acquainted.
Notifications of Copyright Infringement
ModernContempo recognizes and respects the intellectual property of others, and we ask our users to do the same. It is our policy, in appropriate circumstances and at our discretion, to disable and/or terminate the accounts of users of the Site who may infringe or repeatedly infringe the copyrights or other intellectual property rights of ModernContempo and/or others.

If you are a copyright owner or an agent thereof and believe that any of the content of the Site infringes upon your copyrights, you may submit a notification of claimed infringement under the Digital Millennium Copyright Act ("DMCA") by providing written notice to our designated copyright agent ("Designated Copyright Agent") containing the following information:

  • A physical or electronic signature of a person authorized to act on behalf of the owner of a copyright that is allegedly infringed;
  • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit us to locate the material;
  • Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an electronic mail address;
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.


 
Order Acceptance
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell.
ModernContempo reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and ModernContempo reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted). Certain orders constitute improper use of the Site. ModernContempo reserves the right, at its sole discretion, to refuse or cancel any order for any reason.
 
Returns & Replacements
We offer an easy 30 day return policy on purchases. We will refund your order total, less our costs for shipping and handling each way. Please be mindful of the following details about returns:

  • For items that shipped free, our shipping costs will be deducted from your refund.
  • An order cannot be cancelled once it has shipped. If you decide to cancel after shipment, our standard return policy applies.
  • Returned items must be in new condition and in the original packaging.
  • Please do not assemble or modify a product before returning it or else we cannot refund your purchase.
  • If your order arrived damaged or defective, please see seel below - What if my order arrives damaged.

Return an Item or Order
Please email us as returns@moderncontempo.com
What if My Order Arrives Damaged? We package all of our products well so they arrive on your doorstep snug, safe, and secure. We double-box many items, and we refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 30 days. We're happy to send you replacement parts as soon as possible.

  • For instructions on how to order replacement parts, please see email us at returns@moderncontempo.com
  • If you ordered by Truck Freight or White Glove, please note the instructions below.


The royal treatment, there and back.
Our luxurious Truck Freight and White Glove return policy.


  • When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
  • If you have already accepted the package and notice missing or damaged parts, please contact us immediately and we will ship you replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
  • If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
  • If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item us, on top of the refund.
  • If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit.
  • We select only the most reliable, highest quality products and the most reputable manufacturers to work with.
 
Ordering
How Do I Place An Order?
We want you to feel as secure buying through ModernContempo as possible, therefore we offer a few different ways to place an order:
Order online! - When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day.  
Call us! - Our sales and service team is ready to place your order over the phone. You can reach us at 1 888 268 7521, Mon-Fri 9am -7pm, Sat  10am - 5pm EST.  

Credit Cards - We accept American Express, Discover, MasterCard and Visa.

We take payment from your card at the time we receive your order, once we have checked your card details.

Fraud checks may be conducted on our orders. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company. On occasion we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasion dispatch of goods may be delayed.
PayPal - Paypal is Safe and Secure Shipping
GoogleCheckout - Paypal is Safe and Secure Shipping
Be sure to include a daytime phone number and email address (if you have one) so that we, along with the shipping company, can contact you with any questions we might have.
Please note: To protect against fraud, any orders paid for with a personal check, money order, or cashiers check will remain on hold for a number of days to allow for the check to clear. Orders placed with credit cards will be processed immediately.
Our Guarantee
Shop Easy with ModernContempo's Customer Support Need help? Have questions about a product or need more information before placing an order? At ModernContempo our mission is to make your shopping experience easy. That's why we provide you with all the information you need before placing your order. Use the helpful customer service links highlighting answers to common questions located to the left side of the screen to find exactly the answers you need. Or, if it's more convenient for you, feel free to call our knowledgeable customer service team at 1 888 268 7521 any time between Mon-Fri 9-7, Sat  10-5 EST or email us at info@moderncontempo.com



 ModernContempo offers you the largest selection of products for home, work, and play at the lowest prices, so be sure to shop with us again soon!
Why Shop with ModernContempo? Here are FIVE of the main reasons we are confident you will become a lifelong shopper at ModernContempo:
Selection - We have a wide selection of products in the largest variety of categories on the web. We offer a wide range of Modern Contemporary Furniture, Lighting, 3d Wall panels, Kitchen and bath accessories, Outdoor furniture, Modern office desk, acrylic furniture and so much more.
Uniqueness - Besides us having a wide selection - we have a unique selection. We have items you will not find anywhere else at unbelievable prices and quality.
Low Prices - We make sure our prices are the lowest anywhere. If you see an item for less, email or call us. We can get you a better deal almost every time. We are proud to help you save money on the products you want.
Customer Service - Whether you are thinking about buying, or you have already made a purchase, our knowledgeable sales and service staff is only a phone call or email away. We're here to serve your needs. Give us a call! You'll never wait on hold! Our team is available from Mon-Fri 9-6, Sat and Sun 10 - 5pm EST to get you the answers you need.
Quality - We sell merchandise from the top manufacturers in the world. We stand behind the quality of the products we sell, which is why we provide you with helpful Quality Ratings for every item on our sites, offer a variety of merchandise protection plans, and will replace any item that you receive that is not 100% as described. Our Satisfaction Guarantee "We guarantee your absolute satisfaction - 100% of the time." Everything listed on our site is unconditionally guaranteed. If you are not satisfied with something, please send it back within 30 days of receipt and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has 'Free Shipping' our actual shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your return should you wish to return them. Please see our return policy for more information.