Return Policy, Returns and Cancellations | Moderncontempo
Returns & Refunds
We want you to love your Modern Contempo purchase. If your purchase isn't quite right, please contact us through our Contact Us page to request a return authorization.
Return Eligibility
Eligible merchandise may be returned within 14 days of delivery or pickup, subject to the conditions below.
All returned merchandise must be:
- In like-new, unused condition
- Free from scratches, stains, damage, odors, modifications or signs of use
- Returned with all original parts, accessories and packaging
Merchandise that does not meet these requirements may be refused and will not be eligible for a refund.
25% Restocking Fee
Unless otherwise stated, accepted furniture returns are subject to a 25% restocking fee, calculated on the merchandise price before taxes, shipping and delivery charges.
The restocking fee does not apply when a return is required because of a verified manufacturer defect, incorrect item received, or qualifying damage for which Modern Contempo is responsible.
Shipping & Delivery Charges
Original shipping, delivery, White Glove Delivery, assembly, installation and other service charges are non-refundable once the applicable service has been performed.
Orders With Free or Promotional Shipping
"Free Shipping," "Free Delivery," or other complimentary delivery promotions do not mean that no shipping cost was incurred.
For discretionary returns, including returns based on preference, color, comfort, size or fit, Modern Contempo's actual outbound shipping or delivery cost may be deducted from the refund, even when shipping or delivery was provided to the customer at no charge as part of a promotion.
Any return shipping or pickup costs are also the responsibility of the customer.
Regular Returns
Customers outside our local fulfillment area are responsible for arranging and paying for return transportation to the return location designated by Modern Contempo.
Please contact us before shipping your return. Furniture may be required to be returned to a designated warehouse or distribution center depending on the product.
Modern Contempo is not responsible for damage that occurs during customer-arranged return transportation.
Assisted Returns
Assisted return pickup may be available in select areas.
Where available, Modern Contempo can arrange curbside pickup of eligible merchandise. Return transportation charges will be deducted from the customer's refund. Additional charges may apply for services beyond curbside pickup, including in-home removal or special handling.
Please contact our team to determine whether assisted return service is available in your area and to receive a return quote.
Refunds
Refunds are processed after returned merchandise has been received and inspected at the designated return facility.
Approved refunds will be calculated as the merchandise amount paid, less any applicable:
- 25% restocking fee
- Outbound shipping or delivery costs
- Return shipping or pickup costs
- Additional handling or service charges
Taxes will be refunded as applicable.
Refunds will be issued to the original method of payment. If the original payment method is no longer available, Modern Contempo may issue the applicable refund as store credit.
Please clearly include your order number with all returned merchandise.
Non-Returnable Merchandise
The following are final sale and cannot be returned, exchanged or refunded:
- Custom and special-order merchandise
- Merchandise specifically marked Final Sale
- Clearance or floor-model merchandise marked Final Sale
- Replacement parts and part orders
- Merchandise that has been modified, altered or damaged after delivery
- Merchandise without required original packaging
- Any other merchandise specifically identified as non-returnable at the time of purchase
Final Sale merchandise is sold as-is and may have different warranty coverage. Any applicable warranty terms will be stated at the time of purchase.
Damaged Merchandise & Delivery Claims
All merchandise should be carefully inspected at the time of delivery and before signing the delivery receipt.
If an item arrives damaged:
Notify the delivery team immediately.
Clearly note the damage on the delivery receipt or delivery slip before signing.
Take photographs of the merchandise, packaging and visible damage.
Refuse delivery of any item with significant visible damage.
Contact Modern Contempo immediately so we can assist with the claim and next steps.
If merchandise is accepted without damage being noted on the delivery receipt, Modern Contempo may be unable to honor a subsequent delivery damage claim, as the carrier's records will indicate that the merchandise was received in acceptable condition.
Damage reported after delivery and acceptance may not be eligible for a delivery claim, replacement, repair or refund.
For concealed damage that could not reasonably have been identified during delivery, please contact Modern Contempo immediately upon discovery and provide photographs of the merchandise and original packaging. Concealed-damage claims will be reviewed based on the circumstances and applicable carrier requirements.
Please retain all original packaging until your claim has been resolved.
Before Ordering
Customers are responsible for confirming product dimensions, doorway and hallway clearances, elevator dimensions, stair access and suitability for the intended space before ordering.
Returns resulting from an item not fitting through an entryway or not fitting the intended space are considered discretionary returns and are subject to the applicable restocking, delivery and return transportation charges.
FREIGHT DAMAGE & DELIVERY INSPECTION POLICY
We stand behind the quality of the products we sell. While damage during transit is rare, customers must inspect all items carefully upon delivery.
DELIVERY INSPECTION REQUIREMENTS
Before signing the delivery receipt or Bill of Lading, customers are required to inspect all packages and products for visible damage.
If visible damage is discovered:
• Clearly note the damage on the carrier’s delivery receipt/Bill of Lading before signing
• Take photographs of the packaging and product immediately
• Contact Modern Contempo within 2 calendar days of delivery
If an item is structurally damaged or unusable, refuse delivery of the damaged item only. Do not refuse undamaged items or parts, as additional redelivery and storage fees may apply.
Failure to note visible damage on the delivery receipt at the time of delivery may limit or void the ability to file a freight damage claim or receive replacement consideration.
CONCEALED DAMAGE
Any concealed damage discovered after delivery must be reported to Modern Contempo within 2 calendar days and accompanied by clear photographs of the product and packaging.
CLAIM REQUIREMENTS
All damage claims must include:
• Photographs of the damage
• Photographs of the packaging
• Copy/photo of the signed delivery receipt
• Applicable product identification labels where requested
RESOLUTION OPTIONS
At Modern Contempo’s discretion, approved claims may be resolved through:
• Replacement parts
• Product replacement
• Repair reimbursement
• Blemish compensation
• Refund where applicable
Modern Contempo reserves the right to determine the appropriate resolution based on the nature and extent of the damage.
Failure to follow the delivery inspection and reporting procedures outlined above may result in denial of the claim.
Cancellation - Unshipped
- You can cancel your order for a full refund before the order is set up for shipment. Please note that this does not apply to Custom Orders.
Cancellation - Shipped
- You can cancel your order once it has been set up for shipment. However, please be aware that the costs of both outbound and return shipping will be deducted from your refund amount. Please note that this does not apply to Custom Orders.
Cancellation - Custom Orders
- Once a custom order has entered production and moved to ‘In Production’ status, all costs of production have been incurred. Therefore, a cancellation is no longer possible, and the balance paid cannot be refunded.
- If you have already received your order, please refer to the Return Policy above as a cancellation is no longer available.
Refunds can only be issued via the original method of purchase. If the original method of payment is no longer available, we will issue store credit equal to the amount of the refund. It may take up to 5 business days for credit to appear. Modern Contempo cannot be held responsible for third-party costs.
Returns received past 30 days from the date of receipt and/or not received in original condition cannot be refunded. Shipping charges, custom and special order furniture, non-stock items, and polycarbonate are non-refundable. Standard Shipping, Express Shipping, and White Glove Delivery Service charges are not refundable. We do not accept any returns or exchanges on custom and special order furniture.
All items marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are only covered by Modern Contempo Limited Warranty for 90 calendar days. Strictly no exceptions will be made for Final Sale items.
What Does this Warranty Cover?
This warranty covers manufacturing defects in Modern Contempo furniture.
How Long Does The Coverage Last?
This warranty starts from the date of delivery. With the exception of Modern Contempo Outdoor Furniture, this warranty lasts for 1 year on any metal or solid wood structural failures from residential, non-commercial usage. This warranty lasts for 1 year on any soft parts and workmanship-related failures. Examples of failures covered in the 1-year warranty are threading, piping, buttons, rubber components, and parts with glue as adhesive, that come loose from residential, non-commercial usage.
For Modern Contempo Outdoor Furniture, this warranty lasts for 2 years on any metal structural failures from residential, non-commercial usage. This warranty lasts for 1 year on all soft parts and workmanship-related failures, such as piping, decorative fabric or rope features. Examples of failures covered in the 1-year warranty are threading and parts with glue as adhesive, that come loose from residential, non-commercial usage. Outdoor furniture covers are not included in our Modern Contempo Limited Warranty.
What Will Modern Contempo Do?
For the 1-year warranty on metal or solid wood structural failures, Modern Contempo will provide replacement part(s) at no charge with a lead time of 14-24 weeks. The customer is responsible for any labor and/or shipping charges on the replacement part(s). For the 1-year warranty on soft parts and workmanship-related failures, including threading, piping, buttons, rubber components, and parts with glue as adhesive, Modern Contempo will reimburse local repair charges under the conditions that 1) The repair service quote is first approved by Modern Contempo and 2) Modern Contempo does not guarantee the work performed by the local repair service, and cannot be held to further compensation in the event of dissatisfactory repair work.
What Does This Warranty Not Cover?
This warranty does not cover marble, paint, leather, metal finish, fabric, fiberglass, foams, plywood, rugs, veneers, cushioning, glass, and coating materials. Modern Contempo furniture that is not explicitly specified suitable for outdoor use is not covered for damage or defect from outdoor use. Any problem that is caused by other abuse, misuse, or an act of nature (such as wind, flood, freezing water – including splitting and breakage from water accumulation in tubing), animal damage, burn marks (including those resulting from sunlight passing through glass filled with liquid which can at certain times act as a magnifying lens), fading, staining, and mildewing of fabrics, compression of cushion fillings/fiber, and failure to take reasonable care of the furniture including proper care and maintenance is neither covered. Consequential and incidental damages are not recoverable under this warranty. Coverage terminates if you sell or otherwise transfer the furniture. If the products are removed from the mainland US, the warranty is considered void.
All items marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are only covered by Modern Contempo Limited Warranty. Strictly no exceptions will be made for Final Sale items.
Electrical component failures for lighting and standing desks are covered by Modern Contempo Limited Warranty for 90 calendar days.
How Do You Get Service?
For any warranty inquiries, please complete the contact form via our 'Contact Us' page, making sure to include your order number, a description of the issue, and pictures or videos of the product.
How Does State Law Apply?
This warranty gives you specific legal rights. You may also have other rights which vary from state to state.
Changes to Terms and Conditions and to Site: Modern Contempo reserves the right to modify or change the terms of use of this site with or without notification.
